Greet patients warmly and professionally and manage patient check-in.

Answer incoming calls and handle patient communication with excellent phone skills.

Prepare patient charts and ensure required paperwork is complete.

Schedule and confirm appointments as needed.

Accurately check patients out based on insurance verification, including collecting appropriate patient balances and documenting payment information.

Maintain a clean, organized, and welcoming office environment.

Receive, track, and monitor incoming and outgoing hearing aid repairs.

Manage stock hearing aid inventory and ensure devices are properly accounted for, organized, and readily available when needed.

Make insurance-related calls and assist with benefit verification and documentation.

Communicate with patients regarding repairs, appointments, insurance, and other office needs.

Assist the clinical team with administrative tasks.

Maintain patient confidentiality and follow office procedures.